PRECIOUS METAL ARTWORK
Conditions of Sale
Work will commence on your piece upon transaction approval and receipt of payment. A receipt is issued immediately upon approved payment.
As each piece is individually made to order, allow up to 4 weeks before the item is shipped. A shorter time frame can be expected, but not guaranteed. Please contact us to inquire on the current creation time for any specific piece.
Special time frame request for your piece? Please let DJK Goldsmiths know, and all efforts will be made to accommodate your request.
We take your and our security very seriously and update our security systems and protocols regularly. All credit and debit card transactions are subject to validation and authorization by both the card issuer and us.
The confirmed credit or debit cardholder’s address and shipping address must be the same or the transaction will be declined.
Prior to commencing work, we routinely phone the client to verify the accuracy of the order. We also just enjoy hearing personally from our clients!
With the exception of orders in progress, all product pricing, descriptions, and Terms/Conditions are subject to change at any time without notice, at the sole discretion of DJK Goldsmiths.
DJK Goldsmiths reserves the right to not approve or reverse any transaction at their sole discretion.
Shipment and Handling
Free shipping within Canada and to the United States is included and provided through Canada Post “Expedited” and “Expresspost US” services. If you have another preferred shipping method or need a faster shipping option please contact us. Shipments to the United States are duty free.
Each piece is packaged and shipped in unique DJK Goldsmiths packaging which is certified Eco-Friendly by the Forest Stewardship Council (FSC).
All pieces have variable creation times before shipping. Please contact us to inquire on the current creation time for any specific piece.
Estimated delivery time quotes from Canada Post. We do not have any control over any possible customs delays on shipments.
| Canada Post | Delivery Estimate | Cost |
| Canada: Expedited | 3 – 8 Business Days | FREE |
| United States: Expresspost USA | 3 – 8 Business Days | FREE |
| Intl-Outside North America | Contact Us | Discount – Contact Us |
All international orders outside of North America please contact us. We ship worldwide!
Without exception, DJK Goldsmiths will only ship to the confirmed address associated with the credit or debit card. No items will be shipped to post office boxes.
Satisfaction Guarantee
DJK Goldsmiths wants you to fully cherish your new piece. If the piece does not meet your expectations, exchange or credit may be applied. DJK Goldsmiths does not issue full refunds.
Notification to DJK Goldsmiths of the intended return and with the reason for the return must be made within 3 business days of the delivery date. You will receive an acknowledgment from us and be issued with a return code. No shipment will be accepted without our prior acknowledgment and a valid return code.
Returns within Canada must be shipped at customers expense via Canada Post Expedited or Federal Express, with signature required, full insurance and tracking. Shipment must be in original packaging. Improperly packaged or uninsured packages will not be accepted.
All returns from the United States must be shipped, tracked, and insured via Federal Express and marked “Returned Goods- Canadian Art”. Returns shipped via other services or not marked properly may incur duty and/or import fees, and will be the responsibility of the sender and will be deducted from your exchange or credit.
Upon receipt of the returned package, DJK Goldsmiths will inspect the item. Items showing signs of wear or damage will not be accepted for exchange or credit, which is solely at the discretion of DJK Goldsmiths. Within 2 business days upon satisfactory inspection, full credit will be applied, or exchange piece work will commence.
DJK Goldsmiths is not responsible for loss or damage on returned pieces. Shipping and handling fees are not refundable.
Privacy
Purchasers will need to provide, as appropriate, their name, email address, mailing address, and phone number for verification purposes and shipping.
DJK Goldsmiths does not sell, trade, or rent user’s personal information to any third party.
If you choose to subscribe to DJK Goldsmith’s Newsletter, you will be asked to review and accept the privacy policy of that service. If you accept, you can decide to opt out at any time.
Credit or debit card information is not seen or stored within this website and is only used by the “Moneris” payment platform which utilizes the most up to date security, tokenization and encryption. “Moneris” privacy policy can be viewed prior to check out.
Other
DJK Goldsmiths designs and graphics are the exclusive property of DJK Goldsmiths. Any replication or reproduction of DJK Goldsmiths products or designs constitutes a misappropriation of DJK Goldsmiths intellectual property, and we will promptly pursue legal action without exception.